Dear All Ele Staff Members,

Need to Know:
  • there will no longer be a support desk person outside Lab 4
  • we will reinstate the walkaround technicians to proactively find/fix issues
  • phone 1442 for all urgent tech support issues
  • a person will be dispatched to your location
  • this prevents you needing to send a student to tech support
Please let Jay Priebe know if you have any concerns about this change or any thoughts on how to make our Tech Support service even better.

Nice to Know (Optional):
  • having a technician sit outside Lab 4 without specific duties is inefficient, so we are removing that person from that location
  • all tech requests should go to 1442 anyway to make it easier to coordinate all technicians from one location
  • we will reinstate the walkaround technicians
  • (you will be visited at least once a week by a technician to proactively find/fix any issues. They will make eye contact with you.)
    • If not needed, wave him off,
    • If needed at that time, motion them in (tech will work up to 5 mins solving an issue or will make a ticket for the issue), or
    • If needed but not a good time now, point to your wrist to get them to return later.
  • phone 1442 (Help Desk phone number) for all urgent tech support issues which we hope will be nearly as quick response as from the current location
  • The 1442 extension will always be answered 7am – 5pm
  • a person will then be dispatched to your location for urgent matters or a ticket created for non-urgent matters
  • this prevents you needing to send a student to tech support